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Falcon Fraud Manager & Shazam Bolt$™

Falcon Fraud Manager

Falcon is a system that monitors debit card and ATM transactions for potential fraud based on your personal spending habits/trends.  If a transaction is deemed suspicious, you will receive a call from a Falcon Fraud Specialist to verify the transaction.  The call will come from a live person, never a recording, and they will never ask you for personal information.  If you did not initiate the transaction, your debit card will be blocked before additional fraudulent transactions can take place.  If you do not answer the call, a temporary block may be placed on your debit card if the fraud potential is high.  Please call us today to be sure we have your most up-to-date contact information.

If you plan to travel away from your home area, please contact us with the dates and locations.  This will help recognize which transactions may be legitimate versus fraudulent.

Shazam Bolt$™ ANOTHER LINE OF DEFENSE AGAINST FRAUD

Register your Reliance State Bank Debit Card(s) to view account balances and set card alerts.  You will receive an email from SHAZAM BOLT$™ if any transaction made meets your card alert settings.  You will also receive an email if a transaction is deemed suspicious by the Falcon Fraud Manager system.  This allows you to monitor your own debit card transactions as they occur. Shazam Bolt$™ is free to all Reliance State Bank debit card holders.

Register your Reliance State Bank Debit Card with SHAZAM BOLT$™ today by visiting their website.   Click here to register on the web.  iPhone and Android users can also sign up directly through the apps found in the app stores.

You can automatically receive email notifications anytime for:
        Card not present transactions (mail/phone/internet orders)
        International transactions
        Transactions that exceed a dollar amount you establish
        Potentially fraudulent transactions

With the new transaction control feature, you will now have the ability to put a temporary block on your debit card if it is misplaced and then restore it to active status if you find your card.  Read more about this - 
Cardholder User Guide.  The User Guide includes instruction on how to enroll your debit card, activate card alerts, view ATM locations and use the Transaction Control.

If you notice any suspicious activity, call 515.733.4396 in Story City, 641.923.2801 in Garner, or SHAZAM Fraud Operations at 866.508.2693.

 

 

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