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Posted on Friday, September 14, 2018 in Privacy & Security

Keeping our customers' accounts safe and secure is our highest priority.  We have added Text Fraud Alerts as part of our debit card protection program.

Our cardholders will soon begin receiving text alerts when suspicious activity is detected on their debit card.  If you receive a "fraud alert," reply Yes or No to confirm or deny the activity.  If you reply No (the activity is fraudulent), you'll quickly receive a follow up text to let you know that a SHAZAM fraud Specialist will call you soon to help protect your account.  We'll also automatically block your debit card to prevent any additional fraudulent activity.

If you reply Yes (the activity was legitimate), you can continue to use your debit card as normal.  If you don't reply to the text, or your phone number is not a mobile number, we'll attempt to reach you via automated voice call.

Text message alerts from:  72718

Automated phone calls from:  855-219-5399

Make sure to save these numbers to your contacts so you don't miss any alerts.  This added protection to your debit card is automatic and text message alerts are free.  Also remember to update the bank with changes to your phone number(s).  Thank you.

If you have any questions, or ever see a suspicious transaction on your debit card, please call us in Story City at 515.733.4396 or Garner at 641.923.2801. 

Important:  We will never request card or account information via text, phone or email. 
SHAZAM is our debit card processor.

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