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Frequently Asked Questions

Q. What is Enhanced Login Security?

A. This superior security technology protects your accounts from unauthorized access. It identifies you as the true "owner" of your accounts by recognizing not only your password but your computer as well.

If we don't recognize your computer - you've logged in from a public computer or one you haven't used before- we'll ask you for information that only you will know as an additional line of defense to prevent unauthorized access. With Enhanced Login Security, you'll be protected from whatever computer you're using, whether you're at home or on the go.

Q. Can I look at all of my transactions at any time?

A. Yes, with Online Banking and the TOUCH TONE TELLER, you have access to your account information 24 hours a day, 7 days a week!

Q. How does bill payment work?

A. To help you understand the process, we have provided a diagram.

Q. After I make a bill payment, how long does it take for the money to be debited from my account?

A. Money will be debited electronically from your account within 1-2 business days, starting on the business day following the payment date. For example, if you make a payment on Monday, expect the money to be debited from your account by Tuesday or Wednesday of the same week.

Q. How long does it take for a payment to reach the payee?

A. A payment that generates an ACH payment will credit the payee's account within 1-3 business days; whereas a paper check will take up to 5 business days.

What Banking Should Be.