Report a Lost or Stolen Debit Card
Act quickly to protect your account and prevent unauthorized transactions.
Step 1: Turn Off Your Card
Log in to online or mobile banking and access Card Management to instantly turn off your debit card and review recent activity.
Step 2: Report Your Card
Contact us right away to report your debit card as lost or stolen.
- Story City: 515-733-4396
- Garner: 641-923-2801
Step 3: Review Transactions
Check your recent transactions for any unauthorized activity. If you notice anything unusual, start a dispute online by contacting us.
What Happens Next
- We secure your account
- Review any suspicious activity with you
- Order a replacement debit card and guide you through next steps
Need Help?
Submit our contact form and we’ll follow up during business hours.
