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Posted on Tuesday, March 17, 2020 in Banking Information

For more than 90 years, Reliance State Bank has lived by a core value of being Community Focused. This enduring value guides us as we face the difficult challenge of responding to the coronavirus (COVID-19), which the World Health Organization (WHO) declared a pandemic last week.

The safety and security of our customers and team members is always our top priority. We will pull together and rally our teams to protect you and your finances during the rapidly evolving coronavirus situation. You can rely on us to keep you informed and offer tools and resources to help you navigate the current environment.

Drive-up at both locations and Walk-up (in Story City) Access Only, Beginning March 18:

As a precautionary measure, all physical transactions will be handled through drive-up or walk-up access starting on Wednesday, March 18, until further notice. The Bank will continually reassess the situation and act accordingly.  If you need access to your safe deposit box, open a new account, or schedule an appointment with a lender, please call 515.733.4396 in Story City, or 641.923.2801 in Garner.

We encourage you to utilize electronic banking resources where possible.  These include internet banking, ATM machines, using our Mobile app, telephone banking or calling a member of our staff. We are working to minimize potential disruptions to our customers and appreciate your patience as we protect your health and safety.

Here is what Reliance State Bank is doing:

  • We are continuously receiving and reviewing updates on the coronavirus from state health departments, the Center for Disease Control and Prevention (CDC) and World Health Organization (WHO).
  • We continue to provide regular communications to our employees to keep them informed and ensure they have the resources they need to remain healthy while also serving the needs of our customers.
  • We have confirmed that each of our critical vendor partners has a comprehensive business continuity plan designed to ensure ongoing, reliable service.
  • We have enhanced cleaning efforts in each of our locations.

Options and resources to help you:

Updates and information will continue to be posted on our website and Facebook.  If you have any questions, please call us. 

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