Customer Update: ACH Transactions
SHAZAM, a nationwide ACH processor, notified banks throughout the region that they erroneously submitted a batch of old ACH transactions through their system yesterday, 4/25. This caused inaccurate automatic deposits and withdrawals to post to thousands of accounts across many financial institutions, including RSB. We saw the errors and took corrective action right away.
We are pleased to report that the ACH deposit and withdrawal errors have been resolved overnight for the majority of customers. Therefore, if you had an unexpected/erroneous ACH transaction on yesterday, 4/25, it should be reversed (debit or credit) on your account today, 4/26, and your account balance restored.
We would still recommend that all customers review their accounts to confirm the reversals have occurred and that there are no remaining ACH-related issues with your account.
We are aware of a few instances where reversals did not post correctly overnight. These are primarily related to accounts not being found. If you suspect there may still be an issue with your account, please contact us in Story City at 515-733-4396 or in Garner at 641-923-2801 and we would be glad to assist in investigating the matter.
We do sincerely apologize for the trouble SHAZAM's error has caused. We value your patronage and will ensure that any account-related issues pertaining to these transactions will be corrected. If you have any questions, contact us in Story City at 515-733-4396 or in Garner at 641-923-2801.